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Terms of Service

Please read this Terms of Service agreement carefully before accessing or using CroatianTV America

CroatianTV America agrees to sell you the Equipment at the current suggested retail price as of the date of these TERMS AND CONDITIONS. CroatianTV America warranties the equipment for thirty (30) days from the sale of the equipment and limits the warranty to faulty function within that thirty (30) day time period. This excludes physical damage caused by you or damage due to misuse. CroatianTV America will provide you with the replacement Equipment in exchange for the non-functional equipment returned to us in its original packaging with proof of purchase.
If any of the Equipment is stolen or otherwise removed from your premises, you must notify CroatianTV America immediately, but in no event later than 5 days after removal. You will be liable for unauthorized use of the Equipment until such time as CroatianTV America is properly notified. You agree to pay a charge of $129 if your STB is lost or stolen. These charges will be reversed when you return the Equipment.
Our promotional pricing for a CroatianTV America subscription ties you into a twelve (12) month contract. If you cancel prior to 365 days from the sale of the subscription/equipment to CroatianTV America, then, you will receive a bill for the remainder of the contractual period or be charged with the credit card on file. If part of the promotion upon signing up is to receive a FREE receiver (STB), and cancellation occurs within that 12 month period, you will be billed for the full retail price of the STB at $129 and the STB is yours to keep along with the remainder of the 12 month contractual period. The only exception is if the Equipment is returned within that thirty (30) day money back guarantee period from the sale for a refund minus the shipping charge and a 20% restocking fee on the retail price of the Equipment. The return of the Equipment includes the STB, user manual, RCA cables, HDMI cable, remote control, batteries and the smartcard. In the case of an IPTV subscriber that has an IPTV receiver purchased elsewhere, then your commitment to CroatianTV America is only 3 months paid in advance, not including any free period that is given.
You agree that a cancellation within the thirty (30) day sale period will entail you to return the Equipment, complete and in full working order and in the original packaging at your own cost. When CroatianTV America is in receipt of the return, and it is inspected, a refund minus the shipping charge and a 20% restocking fee on the retail price of the Equipment will be returned to you in the form of a company check.
All new and re-started (i.e., customers that have been disconnected and desire to re-connect) of their CroatianTV America service are required to provide CroatianTV America with a valid major credit card or bank debit card to remain on file. You may choose to pay the subscription and equipment charges via your preference; i.e., check, money order, or credit card. If you choose to be a credit card customer, you may chooses to be automatically charged on a monthly basis, classified as monthly auto charge, or in 3, 6 or 12 month increments. Your credit card number will not be provided to any third party without your expressed prior consent. You acknowledge and warrant that the credit card information that you provide is true, accurate and complete and that the credit card number that you provide is in your name, is valid and has not expired. You agree to promptly advise CroatianTV America of any change to your credit card information or any loss, cancellation, or theft and will provide new credit card information once a new card is obtained. You hereby expressly, absolutely, and irrevocably authorize CroatianTV America to charge your credit card for any outstanding amounts owing for the Services(s) on a reoccurring basis unless currently paid to date via other additional payment methods and/or otherwise owed pursuant to the terms of this Agreement when and if 30 days past due and this shall constitute CroatianTV America’s good and sufficient authority for doing so.

Our Location

  • Address: 23811 Washington Ave. Suite 110
    Murrieta, CA 92562 U.S.A.
  • Phone: + 1.571.209.5908
  • Email: info@croatiantv-america.com

  • Call toll-free: 1.888.768.4788